12 Social Media Metrics You Should Be Tracking

If you happen to’re utilizing social media for gross sales enablement and to advertise your online business, you have got a number of metrics you must monitor whether or not you’re a big, medium, or small enterprise. 

In any other case, you aren’t getting one of the best out of your social media presence. You may not even be getting your cash’s value.

As of late, social media is sophisticated, and also you may not know which metrics you need to monitor and which of them to disregard. 

Right here’s an inventory of an important social media metrics to look at. 

What are Social Media Metrics?

In brief, social media metrics means utilizing knowledge to find out the impression of your social media advertising and marketing efforts in your income stream.

With out them, you gained’t have any concept in case your work is driving enterprise or not. 

Why are Social Media Metrics Vital?

Social media’s rising affect over the every day lives of billions of individuals means you possibly can attain your goal market successfully on varied platforms. Nonetheless, you need to know what to do to have the utmost impression on them.

If you happen to don’t gauge and monitor your advertising and marketing metrics, you possibly can’t work out for those who’re reaching the correct viewers. 

Metrics clearly outline what your viewers needs, which helps you refine your merchandise, companies, buyer help, and extra, to maximize your clients’ expertise and improve your income and backside line.

How will you monitor Social Media Metrics?

There are a number of methods to measure social media endeavors. The best methodology entails utilizing on-line analytics software that tracks metrics on each social media platform you give entry to.


Some software program decides what metrics to trace and can solely monitor these for you. 

Regardless that you’re getting good data, you may not be getting all the knowledge you want. 

Therefore, now we have compiled an inventory of must-track metrics to ease your efforts. 

12 Social Media Metrics to Monitor 

1. Common Engagement Charge (AER)

The average engagement rate on any social media platform is the interplay degree between your posts and your viewers. 

This is among the major strategies for figuring out how effectively your social media advertising and marketing efforts are working for you, but it surely’s not so simple as counting the variety of interactions in your posts.

To calculate your common engagement charge, you’ll add your whole interactions on both a specified variety of posts or all of your posts over a given interval, divide by your variety of followers, after which multiply by 100. 

If you wish to calculate your engagement charge on a particular put up, add up all of your interactions (reactions, feedback, and many others.), divide by the full variety of impressions in your put up, after which multiply by 100. 

2. Applause Charge

What’s an applause charge? 

If you happen to’ve by no means heard of this metric earlier than, you aren’t alone. Your applause charge is the variety of likes, favorites, or different approval actions on every of your posts. 

Take into consideration why you click on “like” on somebody’s Fb put up. 

No matter whether or not it made you snigger, you suppose it imparts a good suggestion, or another purpose, you resolve to let the poster know that it has worth to you. 

On this similar approach, you possibly can decide how a lot worth your posts should your viewers. The extra approval actions you get in your posts, the extra worth you’re offering to your viewers. 

To calculate your applause charge, add up the variety of approval actions on all of your posts for a particular date or over a given interval divided by your whole variety of followers, and multiply by 100. 

3. Conversion Charge

Conversion charges are one of the vital distinguished metrics most firms monitor as a result of it tells you ways a lot income your social media advertising and marketing is bringing in. 

Your conversion charge is the quantity of people that take some type of motion in your web page divided by your web page’s whole guests. 

These actions can embody issues like:

  • Clicking in your web site hyperlink or one other hyperlink of yours
  • Subscribing to your e-newsletter
  • Registering for an occasion
  • Downloading one thing like an eBook, white paper, or different gated belongings

Your conversion charge is so vital that social media platforms themselves, together with analytics software program, are likely to put them entrance and middle in your metrics. 

They do this as a result of your conversion charge is the starkest illustration of how beneficial your viewers thinks you might be. If you happen to’re getting numerous guests however few conversions, you understand it’s time to vary your technique. 

4. Model Consciousness

How a lot consideration does your model get? Are you a family identify? Or solely a small area of interest of individuals know who you might be? 

Model consciousness is simply the variety of people who find themselves privy to your model and is correlated to word-of-mouth advertising and marketing. 


Monitoring model consciousness is one thing else totally, although. 

Your true degree of name consciousness is how many individuals are and change into conscious of your model over a given reporting interval, like 1 / 4. 

To find out this, have a look at your mentions, impressions, shares, and clicked hyperlinks throughout your social media platforms. Add them collectively and see how a lot consideration you’re getting over the time you’ve chosen. 

Nonetheless confused? Model monitoring instruments may also help you monitor your model consciousness and interpret the information for you. 

5. Price-Per-Click on (CPC)

Price-per-click, or CPC, offers with the promoting for which you’re paying. As an illustration, for those who’re working paid ads on Fb, your cost-per-click is how a lot you pay Fb for every click on in your advert.

Most companies commit a big a part of their working finances to promoting and advertising and marketing. Because you’re prone to promote throughout a number of platforms, you may end up tempted to take a look at your whole spending. 

In that case, you have got a harder time figuring out whether or not your promoting efforts on every platform are definitely worth the cash you’re spending on every platform. Your CPC is a much better metric for that than your whole quantity spent. 

You merely must verify every platform’s advert supervisor to see your CPC. Remember to verify it usually. 

6. Click on-By-Charge (CTR)

Click on-through charges, or CTRs, take care of how many individuals click on on the call-to-action hyperlinks you place in your advertisements and posts. 


As a result of it’s tied on to how many individuals click on on these hyperlinks, different metrics, like your applause charge, your CPC, and even your common engagement charge, don’t determine into your CTR.

Folks click on on hyperlinks as a result of they wish to know extra about you and what you provide. 

In case your posts aren’t sufficiently compelling, folks gained’t click on in your calls-to-action. At that time, you’re just about simply losing money and time.

Calculating your CTR entails tallying a put up’s whole hyperlink clicks and impressions after which dividing your clicks by your social media impressions. 

Multiply that by 100, and also you get your CTR. 

You wish to tally each for a similar reporting interval and throughout your audience. Many monitoring instruments and dashboards will break your whole viewers down into segments for you, so as soon as you understand your CTR, you possibly can see how a lot of it comes out of your audience.

7. Virality Charge

Not everybody needs to change into a viral sensation, and certainly, only a few folks and organizations do. It’s doable to go viral with videos and different kinds of content material. Movies tend to do one of the best since folks love short-form and visually stimulating content material. 

Nevertheless, your virality charge can nonetheless provide you with beneficial data about how effectively your social media campaigns fare. 

Your virality charge is the variety of distinctive views vs. the quantity of people that share your put up. One thing that will get a ton of likes however few shares is extra beneficial to folks than a put up with fewer likes however a a lot greater variety of shares.

8. Price-Per-Mile

Does that look slightly unusual? 

Price-per-mile means value per thousand impressions in your posts. Each time somebody scrolls previous your put up, it registers as an impression. You’ll discover that your impressions are a lot greater than your applause and engagement charges. 

You possibly can take a look at your posts and advertisements with an A/B take a look at, through which you break up your viewers into two teams and present every one a unique variation of a put up or advert. 

This solely works for 2 variations on a single put up, so if you wish to take a look at a number of variations on photos, headlines, and many others., you’ll must run a number of checks.

As a result of it solely appears to be like at impressions, an A/B take a look at is a far inexpensive approach to take a look at various things in your viewers and see what resonates essentially the most with them. It’s best to verify your CPM usually in your platform’s advert supervisor and carry out A/B checks usually as effectively.

9. Bounce Charge

Bounce charges are probably one of the vital troublesome metrics to grasp and enhance upon. 

In your web site, your bounce charge is the quantity of people that land on a web page in your website after which rapidly navigate away. 

On social media, your bounce charge is the variety of individuals who click on on a hyperlink in your put up after which rapidly transfer away from the web page on which they landed. You possibly can measure your social media site visitors this fashion and see what sort of return-on-investment you’re getting

In case you have a low bounce charge, particularly in comparison with related organizations and pages, you then’re focusing on the correct viewers the correct approach. The best approach to study and monitor your bounce charge is with Google Analytics. 

10. Common Engagement Charge (Likes and Shares)


We mentioned your common engagement charge above, however what is an effective engagement charge? It seems that what’s good on one platform may be both glorious, horrible, or about the identical on one other. 

These are common and good AERs by platform:

  • Fb
  • Twitter:
    • Common: .5-1%
    • Good: 1.5-2%
  • Instagram:
    • Common: 1-2%
    • Good: Above 3%
  • LinkedIn:
    • Common: 1-2%
    • Good: Above 2%

The wildly completely different numbers are attributable to person conduct and in addition every platform’s design. Twitter, being a microblogging platform, provides customers the power to learn whole posts at a look whereas persevering with to scroll. 

In the event that they cease to work together along with your put up, it’s a giant factor, but it surely interprets to a negligible engagement charge.

Alternatively, Instagram is a visible platform the place folks spend time particular person posts. They’re extra prone to work together along with your posts there. The identical is true of Fb. 

Algorithms on all of the platforms monitor what customers do along with your posts and use that data to indicate them extra or fewer posts from you. The higher your AER, the extra the algorithms will elevate your posts.

11. Social Share of Voice (SOV)


You wish to outshine your opponents, proper? Social share of voice is how you understand whether or not you’re succeeding. 

This metric appears to be like at your direct and oblique mentions vs. these of your opponents. 

If you happen to persistently have extra, then your social media efforts are extra profitable than your opponents. Calculating your social share of voice isn’t troublesome. Monitor your mentions and people of your opponents over a particular interval. 

Add the 2 collectively, after which divide yours by that whole. Multiply by 100, and that’s your social share of voice. 

12. Follower Rely and Development

Figuring out how many individuals are following you is nice as a result of you possibly can’t develop your viewers for those who don’t know the place you’re ranging from initially of a given reporting interval. 

The extra vital metric right here is your follower, or viewers, progress charge. 

How rapidly are you gaining new followers every month, quarter, or yr, and the way does it examine to the earlier reporting interval? 

Additionally, how does it examine to your competitors? Your follower depend progress depends upon the impression you have got. The better your impression, the extra rapidly you’ll achieve new followers. You calculate it like this:

  • Decide your web new followers (whole new followers minus followers misplaced)
  • Divide that by your whole viewers and multiply by 100

What you don’t wish to see is a damaging progress charge, as a result of meaning you’re dropping followers quicker than you’re gaining them. 

Wrapping Up 

Everytime you put up to social media on behalf of your online business, you need to be utilizing all the above metrics. Now that you just’re conversant in CTR, AER, CR, and CPC, you can begin to research what numbers are good on your model. 

By monitoring these very important social media metrics over time, you’ll determine your individual model’s baseline stats, earlier than the dynamic traits emerge. The following step is to make use of them to grasp what modifications to make to raised interact along with your customers. 

On the finish of the day, for those who monitor these metrics and change your social media strategy accordingly, you’ll get a a lot better return in your funding and develop your online business.

And don’t neglect to make use of a social media analytics instrument like SocialPilot that helps you along with your advertising and marketing efforts. 

Ceaselessly Requested Questions

🌟 What are social media metrics?+

🌟 What are the social media efficiency metrics?+

🌟 How is social media impression measured?+

🌟 How do I measure Click on by charge?+

🌟 What are social media KPIs?+

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