Analytical and Problem-Solving Skills for E-commerce Business Owners


Working a profitable e-commerce enterprise is commonly about firefighting one drawback after one other!

There appears to be no finish to the problems that pop up on the most inconvenient occasions. In these moments you should be decisive and supply management for your small business and groups. 

However what if in case you have by no means confronted this drawback earlier than? What if in case you have no concept what to do or the place to start out? 

On this article we’ll break down a framework for an analytical strategy to e-commerce enterprise drawback fixing. By the top of this piece you should have an incredible basis to tackle any concern you face and speed up your small business in direction of success.  

Let’s get to it.

How do you effectively and successfully handle e-commerce enterprise issues?

There’s a well-known line used when tackling massive targets or issues that I’m certain you will have heard earlier than. 

How do you eat an elephant? 

The reply, one chew at a time.

It’s simple to dismiss this and roll your eyes however like many of those sayings, there’s validity to the message behind the witticism.

Efficient drawback fixing entails working via a step-by-step course of which we now have helpfully set out beneath:

Step One – Downside Identification

It might generally be pretty apparent that there’s a drawback inside your small business that wants speedy consideration. Others can simmer within the background and creep up on you want a leaking water pipe. Each are points that must be addressed. 

This primary stage is essential and might require extra thought than it will initially appear. You will need to drill down into the issue, what’s the nature of the issue? Is the issue systemic or an combination of a lot of little points? How can the issue be greatest outlined?

By spending a while defining and desirous about the issue you’ll not solely perceive it extra clearly your self however be capable to talk its nature to others, which results in step two.

Step Two – Structuring the Downside

This step is all about commentary, fact-finding and growing a transparent image of what the foundation explanation for the issue is. On this stage of an e-commerce concern or problem you should construct out a complete understanding of the boundaries to the issue – what’s getting in the best way of progress and why? 

If the difficulty is comparatively easy, you may be capable to skip this step however watch out to not underestimate the complexity within the first occasion.

Step Three – Wanting For Options

Thus far the primary two steps have been about info gathering. This subsequent one is about thoughts mapping out attainable options. At this level there aren’t any unhealthy ideas, solely attainable options. That is the place you possibly can speak via concepts with pals or staff. Everybody has their very own set of experience and will see what’s in your blind spot. Go away your ego apart, and begin to determine the issue collectively.

Step 4 – Making a Resolution

It’s time to evaluation every of the potential options and decide as to which possibility you’re going to take. However first, work via every and analyse the outcomes which will come up. Will this repair the issue? How a lot will every possibility value? Are you able to spare the sources to repair the issue internally or will you should outsource? 

Resolution making is a ability in itself and can take a while and expertise to enhance. If it seems that the choice was unsuitable, take just a few steps again and search for another route.

Step 5 – Implementation

As soon as the plan of action is about, it’s time to get on with it and implement. It’s possible that when you’re underway extra points could come up or a greater resolution presents itself. If so, loop again to the beginning, work on the subsequent resolution or change to the higher possibility. Keep in mind, completed is best than excellent. Don’t get caught up in evaluation paralysis. Take motion simply have a plan like we now have mentioned above. 

Step Six – Monitoring and Suggestions

Probably an important step within the course of. This step is all about reviewing the outcomes and taking over board any classes that may be derived from the chosen plan of action. Search suggestions from others and monitor any progress transferring ahead. It’s best apply to write down down the method and choices made all through in addition to any points which have arrived. All being nicely, your drawback has now been solved. Congratulations, one drawback down, now onto the subsequent.

Ultimate Ideas

Downside fixing is a ability and one in every of many which are wanted to beat e-commerce enterprise points and challenges. The excellent news is drawback fixing is a trait that may be learnt and nurtured in your entrepreneurial journey. Embrace the problem and ache that comes with operating an ecommerce enterprise, it’s nicely definitely worth the effort ultimately!

Evan Bleker is founding father of Etail Express, an organization targeted on offering nice bookkeeping providers for web retailers. Evan’s historical past of beginning and operating internet companies provides him a singular proprietor’s perspective in relation to offering prime charge enterprise help providers. His expertise with beginning and operating internet companies goes again over twenty years, and has helped form him into a robust crew chief and web marketer. Evan can be a talented investor. In his spare time, he manages an funding group targeted on serving to small retail buyers shortly and simply establish prime quality net-net shares. He’s been revealed in Forbes, ValueWalk, SeekingAlpha,, plus CMC Markets, and not too long ago launched revealed Benjamin Graham’s Web-Web Inventory Technique via Harriman-Home.

E-commerce inventory picture by Homu Studio/Shutterstock

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