Interview with Apu Pavithran, founder and CEO of Hexnode

A have a look at Unified Endpoint Administration and why it is vital for rising companies

hexnode software

Picture: Hexnode

Once you first begin a enterprise, managing a few gadgets or applications is fairly easy. It is solely if you begin rising and including extra individuals and extra gadgets can issues shortly get out of hand.

Whether or not it’s safety, or the actual fact you might be spending month-to-month charges on issues your group not makes use of, preserving monitor of turns into a way more urgent challenge. Particularly for rising companies that wouldn’t have a money circulate that may afford to pay for issues it isn’t utilizing.

If that is one thing your IT division should handle, options that permit for an overarching view of gadgets are key. With the ability to see the place these gadgets are, if they’re safe, and if they’ve the correct instruments and restrictions in place is vital.

This discipline known as Unified Endpoint Management and I had the prospect to interview one of many corporations working on this discipline.

Based in 2013, Hexnode is one firm providing a service for companies that permit IT departments handle gadgets throughout iOS, Android, Home windows, and extra.

You possibly can learn the complete assessment with CEO and founder, Apu Pavithran, beneath.

Care to introduce your self and your function with Hexnode? 

I’m Apu Pavithran, the founder and CEO of the award-winning gadget administration answer Hexnode. 

What is the inspiration behind the corporate? 

It began with a gaggle of people that recurrently met for espresso, we have been all IT professionals and the dialog at instances would transfer on to entrepreneurship and somebody would float across the thought of us beginning one thing of our personal. Finally, our espresso conferences turned extra critical entrepreneurship discussions. Identical to that, one night we thought it is time for the massive leap.

I used to be the one who first stop my job, and it was a bit surprising for my mates as they by no means anticipated motion so early. Nonetheless, my mates too left their jobs and joined arms with me within the following months. After deciding on B2B, a query that I got here throughout at an IT convention within the US made me significantly contemplate the choice of Enterprise Mobility area and helped me zero in on it.   

Throughout that point, the Enterprise Mobility Administration (EMM) house was already taken over by a couple of giants in IT, some pure-play distributors, and area of interest distributors that demonstrated nice potential. That was the time when most industries have been taking to the cloud, however I knew that EMM is at all times going to be on a gradual rise. Many elements just like the archaic components in IT administration and the gradual BYOD adoption remained hurdles within the path of EMM. Favorably, by the point we got here out with our product, we’d nonetheless have a substantial amount of the but untapped market.  

Again then, MDM distributors regarded Cellular Machine Administration as an add-on to Desktop Administration. Nevertheless, it barely works that approach, cellular works on its phrases and it needs to be handled accordingly. Even the mobile-only distributors made errors on account of their fallacious administration methods.  

The device-centered strategy was in no way scalable, as a substitute was very advanced and tiresome. Whereas it needed to be user-centric, most distributors had the only real choice of doing a tedious job making them return to the drafting board or repair an innately damaged system. Both approach, it was an obvious victory for us. 

In a few sentences, what precisely does Hexnode do? 

Hexnode is a Unified Endpoint Administration answer (UEM), which suggests it helps safe, handle and monitor the gadgets supplied to the staff in a company.

How does it do all that? Hexnode applies restrictions on the gadgets, supplies info of the gadgets to the IT group, helps monitor the gadgets, and pushes obligatory company insurance policies and configurations resembling – company Wi-Fi, set up obligatory purposes, limit sure web sites, restrict knowledge utilization, and a complete lot extra.

Hexnode can handle gadgets belonging to a number of working programs – Apple, Android, Home windows, Hearth OS, and gadgets may be cell phones, tablets, PCs, desktops, TVs, and many others. 

Have there been any challenges that your group has confronted because you launched? 

It’s by no means simple to construct a enterprise, and challenges are a part of that journey. Like most companies, the most important problem we confronted was discovering the proper individuals.

It was simpler after we have been beginning out, if you work in a small atmosphere, every group member’s persona can have a big impact on the concord and productiveness of the enterprise and we made certain every one that got here to work for us have been capable of resonate the imaginative and prescient of the founders. We constructed the group like a tightly-knit household that functioned nicely. 

However because the group started to increase, discovering the proper individuals, retaining them, and ensuring they have been capable of envision the way forward for the corporate turned a herculean process. As we transitioned into an even bigger firm, the entire hiring strategy modified accordingly. It turned all about coping with completely different personalities, determining what drives every particular person, and tailoring the administration to make them match within the atmosphere. 

What units Hexnode aside from all of the completely different MDM suppliers on the market? 

Hexnode’s imaginative and prescient has at all times been to make it easy. We’ve got constructed a product that makes it attainable for an operations supervisor at a building agency to handle gadgets with the identical finesse as an IT admin with certifications in safety and endpoint administration. 

Moreover, Hexnode has a strong tech help group. We reply to help queries with the identical enthusiasm as gross sales queries and our swift response charge have at all times acquired applause from our clients. We try to resolve the client’s challenge on the very first name and at all times achieve doing so. 

To prime all of it, the individuals at Hexnode hearken to what our clients need to say via our communities, person conferences, or on a routine name and instantly alert the technical group and be sure that there’s an replace that fixes the difficulty within the shortest time. 

Furthermore, individuals come to us occasionally not simply because we’ve the most effective customer support within the trade however right here at Hexnode we go to any size to be sure that our clients are revered, they’re cared for and their wants matter. 

Something new readers ought to count on to listen to from Hexnode? 

Presently we try to tug off the most important person convention ever by a UEM vendor. The convention, Hexcon21 is fairly wonderful and we expect 75+ audio system from the safety trade and try to achieve a milestone of 3000 attendees. It’s utterly digital and utterly free to attend. It being a digital convention, we expect to have all of our clients and fellow safety professionals and endpoint specialists from around the globe be a part of us for the occasion 

There’s additionally much more happening at Hexnode, however sadly, it isn’t one thing that I can reveal proper now, however I can guarantee you that there can be a number of bulletins by the top of the 12 months. 

Who’re a few of your purchasers? 

Hexnode has a various clientele which incorporates schooling, healthcare, authorities, IT companies, logistics and just about any enterprise that makes use of cellular gadgets and PCs for work. To call our marquee clients, it might be Nathealth, Checkedup, Wattbike, and Eatstreet. 

What distinctive challenges have you ever confronted as a result of pandemic?  

When the primary wave of the pandemic hit, we have been confronted with a enterprise dilemma. With the uncertainty looming within the air, a number of our purchasers began to shift to a short lived earn a living from home mannequin. As a tool administration answer, we needed to make it simpler for our clients to challenge extra corporate-owned gadgets and handle them remotely. 

In the meantime, inside Hexnode our first precedence was the well being and security of our staff. We needed to shortly undertake a work-from-home mannequin for our staff across the globe. However we had a dedication with our clients to supply uninterrupted service and it was close to not possible with our entire group working from residence.   

So, we felt it was apt to shift the essential groups to a security bubble. We rented out resort rooms and transformed them as guesthouses with the best commonplace of safety protocols to forestall infections in order that work was by no means compromised, and neither was their security. 
Quickly the stress ranges have been again to regular and the group began to adapt to the ambiance.

As anticipated, productiveness additionally picked up and we have been capable of meet the altering gadget administration wants of our clients

I might prefer to thank Apu for take the time to reply a few of my questions.

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