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Kate Winkler on Improving the Customer Experience with Ruby » Succeed As Your Own Boss


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Kate Winkler is the CEO of Ruby, a stay digital receptionist and chat firm. Kate is a dynamic C-level government entrepreneur and mid-market enterprise advisor. Following a profitable profession within the know-how sector working with small and enormous companies by way of numerous phases of progress, Kate joined Ruby in 2019. Ruby serves small companies to assist them survive and thrive by way of actual human connections. The corporate helps over 13,000 companies throughout america by offering digital receptionists and stay chat specialists. Forbes journal highlighted Ruby as among the best small companies to work for within the US.

As we speak, Kate joins me to share how she grew to become the CEO of Ruby and the challenges of taking on an organization from its founder.  She reveals how the enterprise has advanced since she joined and the way utilizing Ruby will help corporations enhance their buyer expertise. She highlights the variations between the Digital Receptionist service and Stay Chat service and why it’s important to create gross sales methods. Kate additionally advises on approaching customer support as a aspect hustle enterprise and figuring out when it’s time to outsource a part of your gross sales course of.

“Be current. Be sure to have each alternative to service your customers.” – Kate Winkler

Hearken to the podcast under:

 

Kate Winkler on Improving the Customer Experience with Ruby quote

This week on SmallBizChat Podcast:

  • How Kate grew to become the CEO of Ruby
  • The challenges of taking on a enterprise from a founder
  • How Ruby has advanced during the last two years
  • How leveraging a service like Ruby will help small companies enhance the client expertise
  • The distinction between the Ruby Reception service and Ruby Stay Chat service
  • Why it’s essential to create gross sales methods
  • Gross sales methods versus customer support methods
  • The best way to strategy customer support in a aspect hustle enterprise
  • The best way to decide when it’s time to outsource a part of your gross sales course of

Sources Talked about:

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