Rocket’s ranking in JD Power survey a fillip for EVP

Following the information, Rocket stated in a press release that “best-in-class know-how and caring staff members” had been two of the contributing elements for the corporate’s excessive scores with prospects.

Learn extra: Revealed – just how satisfied are consumers with mortgage originators?

Niemiec stated: “It’s a terrific feeling to be acknowledged for this award, particularly throughout such a difficult 12 months with forbearance charges, COVID and folk shedding their jobs.”

Rocket’s forbearance charges have been 35% decrease than the trade common, reflecting what a Rocket spokesperson stated was the corporate’s potential to have interaction with prospects, who realized that “forbearance typically wasn’t essentially the most suitable choice for them”.

Niemiec stated: “We knew that customers had quite a lot of questions; they have been involved, they usually have been nervous. Now we have a really massive staff, in addition to the most effective tech platforms in America, so when individuals wished to talk or name questioning what forbearance was, or in the event that they wanted it, we had groups skilled up, able to roll.

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