This Is the Best Pharmacy in 2021, According to Patients


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Good Neighbor Pharmacy isn’t kidding about its motto, “domestically owned, domestically beloved.”

The household of impartial pharmacies ranked highest for buyer satisfaction in J.D. Energy’s 2021 U.S. Pharmacy Examine. This marks the fifth 12 months in a row that Good Neighbor Pharmacy has outscored all of its opponents within the research.

This 12 months, it earned an total buyer satisfaction rating of 912 out of 1,000 factors, beating out Humana Pharmacy, a mail-order pharmacy that earned the second-highest rating within the research, 906.

Greater than 12,000 pharmacy clients who had stuffed a prescription within the prior three months have been polled for the research, which coated 4 varieties of pharmacies.

Following is a take a look at the top-ranked — and worst-ranked — pharmacies in every class.

Drugstore pharmacies

Among the many brick-and-mortar drugstore chain pharmacies included within the research this 12 months, the common total buyer satisfaction rating is 856. The chains on this class that scored above the common are:

  1. Good Neighbor Pharmacy — 912
  2. Well being Mart — 891
  3. Ceremony Assist — 866
  4. Walgreens — 860

CVS (847) had a below-average rating.

Mail-order pharmacies

The common buyer satisfaction rating amongst mail-order providers is 877. The operations that scored above the common are:

  1. Humana Pharmacy — 906
  2. U.S. Division of Veterans Affairs — 903
  3. Kaiser Permanente Pharmacy — 887
  4. Aetna Rx Residence Supply — 884
  5. Categorical Scripts — 878

OptumRx (870), Walmart Pharmacy Mail Providers (862) and CVS Caremark (861) earned below-average scores.

Grocery store pharmacies

The common buyer satisfaction rating amongst brick-and-mortar grocery store chain pharmacies is 863. The chains on this class that scored above the common are:

  1. H-E-B — 896
  2. Wegmans — 892
  3. Cease & Store — 885
  4. Publix — 884
  5. Albertsons — 882
  6. Winn-Dixie — 868
  7. ShopRite — 867

Seven different chains within the grocery store class earned below-average scores. King Soopers (822) was the lowest-ranked of the bunch.

Mass merchandiser pharmacies

The common satisfaction rating among the many pharmacies of mass merchandisers, akin to big-box shops and warehouse chains, is 866. The chains on this class that scored above the common:

  1. Sam’s Membership — 891
  2. CVS inside Goal — 879
  3. Costco — 877

Walmart (856) had a below-average rating.

Notice that you don’t essentially need to be a member of a wholesale membership to make use of its pharmacy. As we clarify one instance of this in “How to Shop at Sam’s Club Without a Membership”:

“Anybody should purchase prescription medicines from Sam’s Membership pharmacies, in accordance with the retailer’s web site. Pharmaceuticals are additionally exempt from the nonmember payment.”

To see how all pharmacies ranked this 12 months, take a look at the charts in J.D. Power’s 2021 study — they begin on Web page 3.

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