Back in April, I shared with you my Path Social experience. I felt like I had been scammed. I still don’t think that the service is worth it. However, I did want to update you to let you know that the company did give me a refund.
My Path Social Experience
You can read the original post to learn all about why this was such a bad experience for me. However, the basics are this:
- Path Social promised to grow my Instagram account with real, organic followers.
- However, every account that followed me appeared to be fake.
- Moreover, they didn’t get anywhere close to meeting the numbers of new followers they said they would get me, even with all those fake accounts.
- So, I canceled my account within the first month. I requested a refund.
My First Refund Request
I contact the company in the first week of using the service to let them know that I was not happy with the service. They assured me that they were just getting started. Note that they didn’t say anything about a refund policy.
Around the end of the second week, I wrote them again. I had tried to work with them, and it wasn’t working. Therefore, I requested to end my account immediately for a full refund.
At that time, they pointed me to their refund policy. It turns out they only offer refunds in the first week of their service. I expressed that this wasn’t fair since I’d reached out to them early on and no one indicated this option. Moreover, they assured me that my experience was normal for that time frame.
Continuing to Request My Refund
After I expressed discontent with not knowing about the policy, I again requested a full refund. In the meantime, I switched my account from the high-paying account to the lower-priced account. And I canceled auto-renew, which was the only option I could find at the time to cancel the account.
When I explained again that I wanted a refund, I received an email in return that read:
“While we may not be able to provide a refund because it falls out of our 7-day refund policy, we appreciate the feedback that you have outlined for us to improve our services.”
Finally Getting My Refund
This honestly infuriated me. This is the type of stuff that these businesses, which aren’t quite scams but are right on the edge, do that makes us consumer feel taken advantage of. That was when I took to the Internet and wrote articles about my experience.
I also emailed them again. I reiterated the ways in which they had failed to meet the minimum baseline of what they said I would be paying them for, and stated again that I expected a full refund. I added,
“If you do not refund my money then I will file a charge dispute with my credit card company, a complaint with the Better Business Bureau and seek out additional assistance in reporting your consumer fraud tactics to others.”
I hate to resort to these tactics. That said, I would have done those things in this instance because I really felt like they were being fraudulent. Within one day, I received an email that the billing team was reviewing my request. Within two days, I received my refund.
So, in fairness, I wanted to let you know that they did ultimately issue me a refund. I wouldn’t sign up for their services and wouldn’t recommend them to anyone. But they did come through with the refund in the end.
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Kathryn Vercillo is a professional writer who loves to live a balanced life. She appreciates a good work-life balance. She enjoys balance in her relationships and has worked hard to learn how to balance her finances to allow for a balanced life overall. Although she’s only blonde some of the time, she’s always striving for total balance. She’s excited to share what she’s learned with you and to discover more together along the way.