It is unlikely that any parent would trust a total stranger in a public place to care for their child while they were busy with something else. At the same time, it is much more likely that you would trust your child with a family member or close friend.
This is because they will have earned your trust over time.
Trust can be built by the other party showing a pattern of reliability and honesty. If they make a promise and keep it, trust grows. If they do this over and over, then you trust them more and more.
Working with a Debt Counsellor can be similar. If they make and keep promises then it helps you develop trust. If they always stick to their word and deliver on promises made it is reassuring and helps reduce anxiety about whether you have made the right decision or not (entering debt review).
Most people have a high level of trust in their bank. This is because you have had a working relationship with your bank (or banks) over many years. They are the ones who gave you credit and they are the ones you have dealt with many times before.
This is why when a collections agent calls they do not say they are from X attorneys or X collection agency. They say: I am calling on behalf of X bank. They know that you trust the bank and they will piggy back off that trust to get you to take them seriously.
This is why it can be hard to trust that your Debt Counsellor is actually helping you out, at first. You are trying to trust this new person to deal with other parties that you know and trust a lot. This can be a real challenge during the first few months of debt review.
As time goes by you will find that as you see money go to the right place and as you see things progress (like getting your court order restructuring your debt), you begin to trust your Debt Counsellor more and more. It is no longer just a gut feeling that you have but now you have evidence to go with that feeling.
This can be very helpful when snags or complications arise in the process or if you want to talk to someone about your future plans. Your Debt Counsellor can become one of the most trusted people in your life.