If you get a call from someone claiming to be from your bank, please be careful. There are many scammers out there.
And often people who work for the bank do not have access to the right information and may even lie to you saying that your debt review payments are not coming through (especially in the first few months).
The process is a legal one and goes via court. It is not conducted over the phone. It requires affidavits and attorneys to be involved.
Beware of dealing with people who you don’t know on the phone. Rather let them talk to your attorney or your Debt Counsellor.