FNB Debt Review are streamlining their debt review matters escalation process.
In the past, Debt Counsellors who had run into an issue with a debt review matter with FNB were able to escalate matters to: frbdebtreviewcentre@firstrand.co.za
Then if no response was received or no joy was had the matter could be further escalated to: DebtReviewEscalation1@fnb.co.za
And finally the highest escalation point was: DebtReviewEscalation2@fnb.co.za
Unfortunately, FNB said that this was leading to some duplication of work and they would like to simplify things by having a single escalation point.
Apparently, the other escalation points were not being used by many Debt Counsellors in most cases anyway.