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Almost anyone with the right skills and attitude can make money reviewing calls. It can be a great side hustle—and maybe even a full-time gig.
If you’re interested in working as a call reviewer, you’ve come to the right place.
Keep reading to learn more about how you can make money reviewing calls to find out if this line of work is right for you.
What Is Call Reviewing?
Companies today care a lot about optimizing their customer service capabilities. As such, they are increasingly digging into conversations with agents and analyzing them for quality purposes.
By listening to customers and responding to their needs immediately, it’s possible to increase satisfaction, prevent churn, and ultimately make more money.
This is where you come into the equation.
As a call reviewer, you can make money listening to calls and reporting what you find. The job isn’t usually very hard if you have the right background and skills. And best of all, it’s something you can do from your home office or living room sofa.
Qualifications for Reviewing Calls
Interested in reviewing calls for cash? Here’s a breakdown of what you need to make money reviewing calls.
A Smartphone or Computer
Unfortunately, most companies won’t send you equipment to review calls from home. If you want to make money reviewing calls, you need to have a functioning computer, smartphone, or tablet.
Strong Listening Skills
You have to be an above average listener to excel in this line of work. You’ll also need to be able to pick apart critical parts of a conversation.
Let’s just say that if you can’t pay attention to your friend for more than thirty seconds on the phone, this job probably isn’t for you!
Proficient Language Skills
In most cases, you have to be a strong English speaker if you want to review calls in the United States.
At the same time, many companies are looking for bilingual candidates—especially organizations that operate in areas with high Spanish-speaking populations.
Pro Tip: If you’re bilingual, emphasize that fact on your job application.
According to Glassdoor, call reviewers make an average salary of $32,212 annually, which isn’t a ton of money by any stretch of the imagination.
Most people who work call review jobs for companies and call centers typically work other part-time jobs and side hustles.
But if you work part-time, you could rack in between $15 and $16 an hour, depending on the company you work for. So, while it might not be an excellent career option, as a side gig, it could be pretty sweet.
The more you hustle, the more money you can rack up over time—making it that much easier to achieve financial freedom.
Top Call Review Opportunities
Businesses often hire quality assurance (QA) professionals to listen to recordings and provide feedback.
With that in mind, here are a few opportunities to explore.
Humanatic is a company that specializes in call reviewing.
The organization helps its clients review calls and provides them with analytical reports which they can use to improve their customer service strategies.
When working for Humanatic, you can set your own schedule and put in as much time as you want.
One nice aspect is that when you start, the company pairs you with easy call categories. As you review more calls and gain experience, you can unlock new opportunities that are more challenging. As such, there’s room to grow with Humanatic as you improve your skills over time.
The company pays weekly, but you must have a verified PayPal account to collect. According to Humanatic, you can make anywhere from $1 to $4.50 per hour. Most likely, you’ll want to look for a higher-paying opportunity.
CVS Health hires quality assurance specialists on a work-from-home basis.
In this role, you have to monitor and evaluate inbound and outbound call quality and provide feedback to call center staff.
Reynolds and Reynolds
Reynolds and Reynolds is a company that provides automotive retailing solutions for automakers and dealers.
The company occasionally hires at-home call quality analyst positions and typically pays about $12 per hour.
This position involves listening to phone recordings between clients and customers and evaluating them for quality. The company’s main goal here is to identify sales opportunities and ensure the sales team is doing a good job.
Analyst positions aren’t always available, but keep your eye out. While it may be a long shot, you can also contact the company directly and submit your resume to them. You never know when you might be able to get a gig that way.
American Financing is a national mortgage lender based in Colorado.
The company routinely looks for call center QA specialists. Part of the job entails reviewing calls to ensure agents are giving accurate information to customers. QA specialists also need to recognize and report call compliance violations.
Freelance Sites for Call Review Jobs
If you’re looking for something a bit more flexible, consider working as a call reviewer on a freelance basis. On sites like Fiverr, Upwork, and Craigslist, you can occasionally find call reviewing gigs that you can do on your own schedule.
Of the three options, Upwork seems to have the most legit call reviewer profiles, so it’s also more likely to have legit clients.
Similar Opportunities to Explore
Talk with Strangers through Listeners
The Listeners app provides a way to make money by engaging with random callers about just any subject of your choosing. Here’s how it works.
Customers call in for advice on all sorts of topics. If your area of expertise lines up with what the caller is looking for, you’ll get paid to help them out.
Become a Mystery Shopper with Bestmark
When you work as a mystery shopper, you pretend to be a customer and report your experiences back to the company that hired you.
For example, you might talk to store associates, visit a website, and take pictures of products—and get paid for your time.
BestMark is a leading provider of mystery shopping services. The company hires field representatives to engage with partnering companies and report what they find.
Want to be a mystery shopper? You can apply by submitting an application to BestMark.
Transcribe Audio with Rev
Transcribing audio involves listening to media files and writing down what you hear.
You might also want to look into Rev, which is a platform that pays for freelance transcription services. Transcribe calls for Rev, and you can earn anywhere between $0.30 and $1.10 per minute of audio.
Visit Rev’s website to apply.
Work as a Virtual Assistant
You can also make money online by working as a virtual assistant in a full-time, part-time, or freelance position.
In this role, you’ll likely have to perform a variety of tasks. Part of your job may be organizing or transcribing recorded phone calls, scheduling meetings, and managing social media.
Roles and responsibilities can vary from job to job, so be sure to ask about call reviewing opportunities if this is really what you want to do.
Frequently Asked Questions (FAQs)
Does PointQA Pay You to Review Calls?
PointQA hires people to listen to calls and review them. However, you have to live and work in the Philippines to work as a quality reviewer.
Should I Review Calls as a Side Hustle?
Reviewing calls can be a great side hustle if you can sit through conversations, take notes, and pay attention to important details.
That said, the job can be monotonous. What’s more, call centers typically expect you to move quickly and meet quotas.
Spend some time thinking about whether this line of work is right for you before accepting a position so that you don’t regret your decision. The pay can be steady. But, let’s be honest: This line of work isn’t for everyone.
Are Most Call Center Positions Work at Home Jobs?
Call center jobs are increasingly remote—particularly in the post-COVID economy.
Gone are the days of going into a stuffy call center and putting on a headset. Today, it’s very easy to find flexible customer service jobs that pay decent hourly rates and allow you to work from the comfort of your own home.
Are Call Center Jobs Scams?
Most call center jobs are legit money-making opportunities. However, there are plenty of scams.
Always do your due diligence when applying and make sure the company is reputable before taking a job.
The Bottom Line
At first glance, phone work may not seem like the most glamorous way to make money. After all, it’s a somewhat boring job with low pay.
That said, it can be a solid opportunity if you want to make money from home and have other paying gigs going on at the same time.
Plus, when you review phone calls, you don’t have to spend anything on transportation. This is a job that requires virtually no overhead—which means putting more money in your pocket.
Jobs can range from listening to simple questions to transcribing conversations and taking notes. Some positions require no prior experience while others require advanced knowledge or niche subject matter expertise.
Opportunity is calling for those looking to make extra cash. There’s only one question remaining: Will you answer?