How to Adopt a Digital Platform for a Small Business

The use of smart technology can help save time and money and reduce the time employees spend on redundant tasks. Still, when we look at the numbers, we see that only around 7+% of companies managed to undergo complete digital transformation.

Going digital is not always a success for the company – in fact, many digital transformation implementations fail.

So why is digital transformation still so high up on everyone’s list of priorities?

In all fairness, when it’s done right, digital transformation comes with a multitude of benefits for both the company and its employees. Moving forward, business processes are going to be more tech-oriented until we reach a point of no return to the non-digital ways of doing things.

Digital Transformation vs Digital Adoption

One of the main reasons digital transformation implementation fails is the way the implementation is carried out.

In many situations, the management pays attention to the technology and how it can be used to optimize workflows but it forgets to get the employees involved. As a result, employees fail to understand the very systems put in place to help them.

The solution to this problem came under the shape of Digital Adoption Platforms (DAPs). These are software platforms designed to help organizations and users engage with technology and get a better understanding of how digital transformation can improve a wide range of business processes.

DAPs help rethink how learning is done in an organization and help save time with onboarding and retraining. DAPs are not designed as a replacement to interactive training provided by experts, but they do help provide detailed tutorials and give users a sense of what’s going on with various systems.

You can find both business-to-business and business-to-consumer platforms. Still, not all solutions are built the same, so each organization needs to find the best for its needs. The search process can be a bit confusing, so if you’re looking for the best Digital Adoption Platform for your business, here are 11 options to try!

How Does DAP Work for Small Businesses?

Even small businesses have to worry about digital adoption and resistance to change. Whether you own an e-commerce business or you have several brick-and-mortar stores, the digital age will push you towards change.

Digital transformation for small and medium-sized businesses may be a bit easier compared to what a large corporation has to go through. However, resistance to change is possible (and likely) in all types of organizations but digital adoption plays a crucial role.

DAPs use smart algorithms powered by artificial intelligence (AI) and machine learning (ML) to customize the learning process based on an individual’s needs.

Here are a few ways a DAP can help promote digital adoption:

  • Automate employee onboarding or certain repetitive aspects of the process.
  • Collect and analyze usage data to provide the organization with a sense of understanding when it comes to people’s reactions towards the system.
  • Help users get answers and support without waiting for input from a superior.
  • Provide on-the-job and in-app training.

DAPs work in a similar fashion to customer feedback tools. In addition to helping users get accustomed to the new technologies, DAPs also gather data and compile reports for the management.

Source link