If you get a call from someone doing collections and they say that your debt review payments are not reflecting, please be careful.
Your debt review is a legal process done via the courts and with the help of audited NCR approved Payment Distribution Agents.
If someone says something like that then either they don’t have access to the right info or they are trying to trick you into paying money to them instead.
Get their name then hang up and then call your Debt Counsellor and report them.